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Remote customer service agent
Answering customers' calls, emails or messages from home, as an employee of a company or a contact centre.
How to get started
- Search for "téléconseiller télétravail" on France Travail (francetravail.fr), Le Forem (leforem.be) or Welcome to the Jungle.
- Highlight how comfortable you are on the phone, your spelling and any sales or reception experience.
- Prepare a quiet workspace, a computer and a stable connection: they are often checked at hiring.
- Take the initial training, often done remotely or for a few days on site.
Skills needed
- Customer contact
Tools and equipment needed
- Computer
Good tips
- Part-time or evening roles fit well with studies or another job.
- Being bilingual French-Dutch or French-English opens many more listings, especially in Belgium.
Watch out for
- Check that it is a real employment contract, not "self-employed" work hiding a job.
- Beware of ads asking you to buy equipment or training before starting.
Rules to know
France
This is salaried employment: the employer handles the declarations and pays at least the Smic. Remote work is governed by the company agreement or the contract.
Belgium
This is salaried employment with an employment contract. Regular remote work must be agreed in writing.
Simplified summary: check the official websites before you start.
How much it pays
Indicative amount, varies with region, experience and demand. Before tax and social contributions.
France
Estimate From €12.31 gross per hour
Legal minimum: gross hourly Smic. Remote listings are often paid at this level, sometimes with bonuses.
Indicative example: about €250 gross for a 20 h week.
By region
- Mayotte: From €9.56 gross per hour. In Mayotte, the Smic is €9.56 gross per hour.
Source: Service-Public.fr: French minimum wage (Smic) from 1 June 2026 · Checked on 24 Oct 2026
Belgium
Estimate From €13.56 gross per hour
Legal minimum for an adult (guaranteed average minimum monthly income). The sector's pay scale may be higher.
Indicative example: about €270 gross for a 20 h week.
Source: CNT: indexation of amounts on 1 July 2026 · Checked on 24 Oct 2026